Support under pressure
Listen first, clarify the issue, communicate the next step, and follow through.
HELLO, I’M ALEX
A steady hand
for IT support.
I’m an IT support professional in training, bringing more than 27 years of transportation and field operations experience into a new career in technology.
I know how to listen, troubleshoot, document the work, and stay accountable when time matters. Now I’m pairing those skills with hands-on systems work and formal IT training.
IN TRAINING | COMPTIA A+
CURRENTLY AT PER SCHOLAS STUDYING
AI-Enabled Healthcare IT Technician / CompTIA A+
EXPECTED GRADUATIONJanuary 2027
01 / WHERE I HAVE BEEN
27 years of showing up
for people.
My career in transportation and field operations taught me customer service, clear communication, safety-focused work, practical problem-solving, and how to stay calm in time-sensitive situations.
My hands-on IT experience includes building and maintaining computers; administering Debian Linux servers; configuring networks and VPNs; managing NAS systems; deploying Docker applications; maintaining Apache web servers; working with SQL databases; building web applications; using Python and Bash automation; and implementing system and network monitoring.
I’m seeking an entry-level IT Support, Help Desk, Desktop Support, or IT Technician role where I can keep learning while helping users solve problems effectively.
02 / WHERE I AM GOING
A new career built on familiar strengths.
Built through years of service and sharpened through hands-on practice.
Systems and troubleshooting
Work across Linux, networking, computers, backups, and monitoring with a methodical approach.
Building useful tools
Turn recurring problems into clearer workflows with web applications, Python, Bash, and documentation.
03 / HOW I WORK
Thoughtful work,
with modern tools.
I use Codex and Hermes as AI assistants while learning and building. They help me explore ideas and work through drafts. I define the need, review the output, test the result, and stay responsible for what I deliver.
LISTENBUILDCHECKEXPLAIN
LET’S CONNECT
Ready for the next step in IT.
I’m looking for an entry-level support team where I can contribute practical troubleshooting, reliable communication, and a strong willingness to learn.